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Customer Logistics

Customer Logistics

Our Customer Logistics team will work to ensure OTD (On Time Delivery) and prevent any deviation for product deliveries. We are committed to service excellence and maintaining lasting partnerships with our customers.

On Time Delivery Management

We focus on collaborative work with our customers to develop a customer responsive supply chain. Our highly skilled team is available to ensure that your unique supply chain challenges are addressed.

In case of deviation we analyze delays root cause and work on critical and deepest delays with the « 8D methodology ». We issue a report listing corrective actions to lower the delivery delay to “0”.

    -> For information on LEAD TIME, SHIPMENT TRACKING, PRODUCT LEASE DELIVERY, consult our extranet with your access code. If you don’t have access code, please read this guidelines.

    -> For information on standard PO (Purchase Orders), please contact your customer service assistant.

    -> For information on Purchase Orders managed by forecast, EDI or contract, please contact our Customer Logistics assistant:


 Customer Logistic Assistant
 Tel: +33(0)4 50 90 49 48

  Stéphane Siguret
  Customer Quality and Logistic Manager
  Tel: +33(0)4 50 90 49 10